Last updated: 13 September 2026
HUF Energy Services is operated by HUF ENERGY SERVICES PTY LTD (ABN 30 694 629 662). We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us or request information about our services.
Personal information we collect
The personal information we collect depends on how you interact with us and may include:
- your name;
- telephone number;
- email address;
- residential, business or installation address;
- information about your property, energy requirements or proposed project;
- information and documents you provide through our enquiry or quotation forms;
- correspondence and other information you provide when communicating with us; and
- technical information about your use of our website, including your IP address, browser type, device information and pages visited.
Please do not provide sensitive personal information unless it is reasonably necessary for your enquiry and you consent to us collecting it.
How we collect personal information
We may collect personal information when you:
- submit an enquiry or request a quotation through our website;
- contact us by telephone or email;
- communicate with our employees, contractors or representatives;
- engage us to provide products or services; or
- otherwise provide information to us.
We may also collect limited technical information automatically through cookies, analytics tools and similar technologies when you visit our website.
How we use personal information
We may use personal information to:
- respond to enquiries and quotation requests;
- assess your requirements and provide information about our products or services;
- arrange appointments, site visits or other services;
- prepare quotations and communicate with you about proposed or current work;
- provide and administer products or services;
- maintain our business and customer records;
- improve our website, services and customer experience;
- manage website security and prevent misuse;
- meet our legal, regulatory, licensing and insurance obligations; and
- send marketing communications where you have consented or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe facility provided or by contacting us.
Website forms
Information submitted through our website forms is sent to HUF Energy Services so that we can respond to your enquiry or quotation request.
Please ensure the information you provide is accurate and do not submit confidential or sensitive information unless it is necessary for us to assist you.
Cookies and analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use it and improve its performance.
We may use services such as Google Analytics. These services may collect information including your IP address, device and browser information, general location information, pages visited and actions taken on the website.
You can restrict or disable cookies through your browser settings. Doing so may affect the operation of some website features.
Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- employees, contractors and representatives assisting us in providing our services;
- website hosting, email, information technology, analytics and other service providers;
- professional advisers, insurers or regulatory bodies;
- suppliers or other parties involved in responding to your enquiry or providing requested products or services;
- a person or organisation you have authorised us to disclose it to; or
- government agencies, courts or other parties where required or authorised by law.
Some third-party technology and service providers may store or process information outside Australia. Where overseas services are used, the countries in which information is processed may vary according to the provider’s systems and locations.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no internet transmission or electronic storage system is completely secure. You should take care when sending personal information electronically.
We retain personal information for as long as reasonably necessary for our business, contractual and legal requirements. Information that is no longer required may be deleted, destroyed or de-identified where appropriate.
Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where we are legally able to do so.
Privacy enquiries and complaints
If you have a question or concern about how we handle personal information, please contact us using the details below.
We will review your enquiry or complaint and respond within a reasonable period.
If you are not satisfied with our response and the Australian Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
Third-party websites
Our website may contain links to third-party websites. HUF Energy Services is not responsible for the privacy practices or content of those websites. You should review the privacy policy of any third-party website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations. The current version will be published on this page with its updated date.
Contact us
HUF Energy Services
HUF ENERGY SERVICES PTY LTD
ABN 30 694 629 662
[INSERT BUSINESS ADDRESS BEFORE PUBLISHING]
Phone: 0458 330 304
Email: info@hufenergyservices.com.au